Feedback

We at Thai Crystal Restaurant Ewell aim to bring all of our customers the very best value for money, services and food around London. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Collection is a good option for us - friendly and quick service and delicious food. Also cater for a vegan diet, which is great. Thank you

Amanda, 14 May 2021

The food is so delicious - the duck spring rolls are the best we’ve ever had. It’s no greasy at all & is really good quality.

Laura, 14 May 2021

Had a pad Krapow Mu recently and it was disgusting, very oily and they did not use Thai Holy Basil which is what the dish is famous for. When I called and asked the manager said they could not get it, when I said I could buy it she said “well why don’t you make it yourself” I was utterly shocked. She then said it was too expensive, the garlic rice was mushy and inedible so overall it was very poor. They used to be so good but never again.

Shaun, 02 May 2021

First takeaway and it was brilliant. Would certainly recommend this Thai restaurant, very authentic. Will certainly be ordering again soon. Food arrived hot and earlier than expected, which was great.

Susan Plummer , 25 Apr 2021

Sawadee Kha! I have searched for 6 years (since I moved to New Malden) for delicious, decent, value for money Thai food and have always been disappointed (Ive probably spent too much time in Thailand!) until I discovered you - Thai Crystal - in January this year via the New Malden Neighborhood Facebook page . Since then, you have been our occasional weekend takeaway treat as we have really enjoyed your cooking. We have had some excellent food from you over the last few months but tonight I ordered things that we have not tried from you before and I was very surprised how bad it was! The duck salad had barely any meat in it and the chunks of meat that were in it were mainly fat - I apppreciate duck is a fatty meat but this was dreadful. The flavours were great but for £6.95, there should have been more/better amounts of duck...... The beef jungle curry was watery and one dimensional. It was horrible! Im sorry to say this. I have been so pleased by your food in the past (your larb, som tum,yam nua, Gai TaKrai has been excellent) but this was terrible! I appreciate its a Saturday night and I didnt pre-order as I normally do but I would be very grateful if you would consider some sort of discretionary credit to our account as we would hope to order our favourites again from you.... Hope to hear from you. Hannah

Hannah, 10 Apr 2021

Always delivered lovely and hot, quick service, food is delicious

Paul, 03 Apr 2021

Very lovely starters and I love the salads

Jemma, 20 Mar 2021

Hi, I placed an order with your restaurant via JustEat about a month ago. I ordered a seafood salad but the seafood pieces in it were not cooked through, the prawns were still grey inside and squid pieces were also translucent inside. I contacted JustEat about it but I didn’t hear back from them hence I’m contacting you, hoping you can help me with it. Will you be able to check for me/issue the refund please? I can provide the order number and pictures if needed.

Joan, 19 Mar 2021

Very good food

Gary, 05 Mar 2021

Definitely the best Thai in town.

Gemma, 26 Feb 2021

Lovley food great service

Gary, 15 Feb 2021

Love the food cant wait to get back in restaurant with a couple drinks lovley atmosphere HURRY UP COVID hope fully see you soon

Gary, 15 Feb 2021

Food arrived ten minutes EARLY. It was hot and well packaged. Will order from here again. Enjoyable experience!

Dr C, 14 Feb 2021

Excellent food, highly recommended, very tasty. We love it!

Glen, 05 Feb 2021

We love Thai crystal

Geoff, 03 Feb 2021

great food, lovely people "when were allowed back in restaurants "

Sarah, 29 Jan 2021

Best Thai around

Taylor, 15 Jan 2021

Hi food arrived at 850 had to send it back as per earlier message too late to eat + 1h50 late. Shame as previous service and food has always been good. Expect a refund. Thanks

Jenny, 31 Dec 2020

Hi we ordered at 520 for a 730 delivery. We still haven’t received to order at 845. I rang the restaurant at 745 and was told it would be with us at 8 -805. No one will answer the phone In the past 30mins. We therefore wish to cancel the order as it’s too late to eat. Pls refund us. Thanks

Jenny, 31 Dec 2020

Hi can you call me please? I've ordered almost 3hrs ago and I'm still waiting for the food

Deirdre, 31 Dec 2020

Ordered at 6:10 pm it’s 2 1/2 hours late and still waiting can you call us as your kind is busy .

Riccardo Mantio , 31 Dec 2020

waiting for our new year meal please that was ordered for 6.45 .. phone off hook so you are not replying .. please advise

Dodd , 31 Dec 2020

Great food, great price.

Sarah, 31 Dec 2020

I love it

Thomas, 31 Dec 2020

Would like to order a takeaway please advise if you are open on New Year’s Eve.

Miss Hunt, 31 Dec 2020

Would like to order a takeaway could you please advise if you are open New Year as no one is answering the phone.

Miss Hunt, 31 Dec 2020